Morley Glass & Glazing is proud of its commitment to supporting its customers, with a wealth of written instructions, how-to videos and on-site training meaning that they are there for every step of the journey, from initial enquiry to installation and beyond.
Reinforcing its reputation as a company that puts its customers’ needs first, Morley has introduced a number of helpful initiatives to provide support where needed, from detailed written step-by-step instructions to visual media and beyond.
Included in the business’s comprehensive support is the Morley Glass website, which includes a ‘members area’ with access to a number of new training videos. These videos are a great enhancement of the company’s service offer by giving its customers instant access to guidance whenever it is required.
In line with the company’s commitment to raising standards in the industry, improving customer service and ensuring end-user satisfaction, Morley also delivers training programmes for the installation of motorised integral blinds across the UK.
Ian Short, Morley Glass & Glazing’s managing director, commented: “We’ve always had a fantastic reputation for making sure our customers have access to a full support service. In the unlikely event of a customer encountering any technical issues with a Uni-Blind product, our team is always on hand to guide them to the right solution, wherever they are in the UK. We are the only UK supplier of integral blinds to have dedicated customer support engineers on the road.
“When we introduced the training videos and on-site training they were extremely popular right from the start, and our customers have commented how much they complement our existing service. We are looking forward to continuing to expand our service offer in the future.”
Morley’s customer service offer, combined with its high quality products, 10-day lead-times and the largest range of ScreenLine® spares in the country, is helping the business to achieve record growth.
